Refund policy

Returns & Exchanges

At Voltryn, every piece is created with purpose, and we want you to feel confident in what you wear. If your order is not the right fit, eligible items may be returned within 14 days of delivery for a size exchange or Voltryn store credit.

Eligibility

To qualify for an exchange or store credit, your item must be:

Unworn, unwashed, and unused
Free from stains, odors, pet hair, deodorant marks, or other signs of wear
Returned in its original condition and packaging
Accompanied by your order number or proof of purchase
Submitted within 14 days of the confirmed delivery date

Items that do not meet these conditions may be declined and returned to the customer.

Exchanges

Eligible items may be exchanged for another available size of the same product.

Because many Voltryn products are produced in limited quantities or made to order, we cannot guarantee that your requested size will be available. If the replacement size is unavailable, store credit will be issued instead.

Store Credit

Approved returns will receive store credit for the original purchase price of the returned item.

Store credit:

Does not expire
May be used toward any available product on our website
Does not include original shipping charges
Cannot be redeemed for cash or transferred to another payment method

We do not issue refunds to the original payment method for sizing, fit, preference changes, or customer ordering errors.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photographs showing the issue.

Once verified, Voltryn will provide an appropriate replacement or resolution at no additional cost.

Minor differences in garment color, wash, texture, print placement, or sizing may occur during the manufacturing process. These natural variations are not considered defects.

Non-Returnable Items

The following items are not eligible for exchange or store credit:

Final-sale or clearance items
Gift cards
Items returned after the 14-day return window
Items that have been worn, washed, altered, damaged, or used
Items without their original packaging
Personalized or custom-made products
Items purchased through giveaways or promotional contests

Return Shipping

Customers are responsible for return shipping costs for sizing exchanges, fit concerns, or preference-based returns.

Voltryn will cover return or replacement shipping when an order is confirmed to be damaged, defective, or incorrect due to an error on our part.

Voltryn is not responsible for returns that are lost, delayed, or damaged while being shipped back to us.

How to Start a Return

Before mailing an item back, contact us at voltryngear.shop@gmail.com with:

Your full name
Order number
Item being returned
Reason for the return
Requested replacement size, if applicable
Photographs, if the item is damaged or incorrect

Returns sent without prior approval may not be accepted.

Once your return is received and inspected, we will notify you of its approval status. Approved exchanges or store credits will normally be processed within 5–7 business days.